Management needs to step up and help or have staff helping that is not occupied, like a receptionist. 2 out of the 4 days we ended up getting breakfast somewhere else. It did not matter if we went there at 8 am or later it was never stocked and was missing most of the items like coffee, hot water, bread, utensils, fruit, and the hot items offered for the day. The breakfast bar not being stocked was an everyday problem during our stay.

However, the receptionist was more worried about finding good Black Friday deals online. The reception was never busy, and the receptionist could keep an eye on the desk from the breakfast station. Even the receptionist could have helped with simply restocking items like coffee, bread, hot water, and so on. I understand places being short on staff, but this is when management helps and not just hide in the office. He had to cook the hot meals and restock the items, which he was unable to keep up with. They only had one guy working at the breakfast station. The breakfast bar they offer is the worst. Did not even make the bed, sweep, vacuum, or even take out the trash. Housekeeping came into the room one time and just changed out the towels.

Not once was the room cleaned during our stay.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resortĭon’t waste your money on this hotel.

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